Terms of Use

1. Introduction

Welcome to Northrule Ltd ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our website and services, including website design, digital marketing, SEO optimisation, social media marketing, content marketing, digital analysis, AdWords campaigns, and customer experience improvements.

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Company Information

Company Name: Northrule Ltd
Registered in: England and Wales

3. Services Provided

We provide the following digital marketing and web development services:

  • Website design and development
  • Search Engine Optimisation (SEO)
  • Google AdWords and pay-per-click advertising campaigns
  • Social media marketing and content creation
  • Digital analysis and auditing
  • Content marketing
  • Customer experience optimisation
  • Online reputation management
  • Website security enhancements

4. Acceptance of Services

4.1 Service Agreements

All services are provided subject to a separate service agreement or statement of work, which will outline specific deliverables, timelines, and costs. These Terms supplement but do not replace any such agreements.

4.2 Estimates and Quotations

All estimates and quotations are valid for 30 days unless otherwise specified. Prices are subject to change without notice, though any changes will not affect confirmed orders.

5. Client Responsibilities

5.1 Content and Materials

You are responsible for providing accurate, complete, and timely information, content, and materials necessary for us to perform our services. You warrant that you have the right to use all content you provide to us.

5.2 Cooperation

You agree to cooperate with us and respond promptly to requests for information, feedback, or approvals to ensure timely completion of services.

5.3 Third-Party Accounts

Where applicable, you are responsible for maintaining your own accounts with third-party services (Google, social media platforms, hosting providers, etc.) and providing necessary access credentials.

6. Intellectual Property

6.1 Client Content

You retain ownership of all content, trademarks, and materials you provide to us. You grant us a non-exclusive licence to use such materials solely for the purpose of providing our services.

6.2 Our Work Product

Upon full payment, you will own the final deliverables specifically created for you (such as website designs and custom content). However, we retain ownership of our methodologies, tools, templates, and any pre-existing intellectual property.

6.3 Third-Party Materials

Some services may incorporate third-party software, plugins, or materials subject to separate licences.

7. Payment Terms

7.1 Invoicing

Payment terms will be specified in your service agreement. Generally, invoices are due within 30 days of issue unless otherwise agreed.

7.2 Late Payment

Late payments may incur interest charges and may result in suspension of services until payment is received.

7.3 Refunds

Refund policies will be outlined in your specific service agreement. Generally, work completed cannot be refunded, though we will work with you to resolve any legitimate concerns.

8. Website Use

8.1 Permitted Use

You may use our website for legitimate business purposes and to learn about our services. You may not use our website for any unlawful purpose or in any way that could damage our reputation or systems.

8.2 Prohibited Activities

You agree not to:

  • Attempt to gain unauthorised access to our systems
  • Introduce viruses or malicious code
  • Use automated systems to scrape or harvest content
  • Impersonate us or misrepresent your relationship with us
  • Violate any applicable laws or regulations

9. Privacy and Data Protection

We are committed to protecting your privacy in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

10. Disclaimers and Limitations

10.1 Service Disclaimers

Whilst we strive to provide excellent service, we cannot guarantee specific results from SEO, advertising campaigns, or other marketing activities. Results depend on numerous factors beyond our control.

10.2 Website Disclaimer

Our website is provided "as is" without warranties of any kind. We do not warrant that our website will be uninterrupted, error-free, or completely secure.

10.3 Third-Party Services

We are not responsible for the performance, availability, or policies of third-party services (such as Google, social media platforms, or hosting providers) that may be used in connection with our services.

11. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from our services or website shall not exceed the total amount paid by you to us in the 12 months preceding the claim. We shall not be liable for any indirect, consequential, or special damages.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our services, your breach of these Terms, or your violation of any laws or third-party rights.

13. Termination

13.1 Termination by Either Party

Either party may terminate services with reasonable notice as specified in the service agreement.

13.2 Effect of Termination

Upon termination, you remain liable for all charges incurred up to the termination date. We will provide you with completed work product upon payment of all outstanding invoices.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or pandemics.

15. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and us regarding the use of our website and services.